Have a question about the +ONE™ Haircutting Cape? Below you'll find answers to some of the most common questions about the product, shipping, ordering, and returns. If you can't find what you're looking for, feel free to contact us and our team will be happy to help.
Product
Common questions about the +ONE Haircutting Cape, how it works, and what makes it different.
The +ONE Haircutting Cape features a dual-fit design that allows both the person getting the haircut and the person cutting the hair to comfortably use the same cape. This helps keep hair contained and makes the process easier for parents, stylists, and kids.
The cape was designed for families cutting hair at home as well as professional stylists. It helps make haircuts easier by improving coverage and reducing the mess created during trimming.
The +ONE Haircutting Cape is made from lightweight polyester fabric that is durable, comfortable, and easy to clean. The material helps hair slide off easily while remaining breathable during use.
The cape can be hand washed or machine washed on a gentle cycle with cold water. Hang or lay flat to air dry. For full cleaning details, please see our Care Instructions page.
Yes. The +ONE Haircutting Cape was designed with a dual-fit concept that allows it to work comfortably for both adults and children. This makes it ideal for parents cutting their kids’ hair at home as well as stylists working with different clients.
Yes. The cape is designed to improve hair containment during haircuts by providing better coverage and positioning for both the person receiving the haircut and the person cutting the hair. This helps reduce the amount of loose hair that falls onto clothing or the floor.
Shipping
Find answers to common questions about shipping, delivery timing, and order processing for your +ONE Haircutting Cape.
Orders are typically processed within 1 to 3 business days. Shipping times may vary based on your location and the shipping method selected at checkout.
Yes. We offer free shipping on qualifying orders. Shipping costs, if applicable, will be clearly shown at checkout before you complete your purchase.
Ordering
Answers to common questions about placing an order and tracking your purchase.
Once your order ships, you will receive a confirmation email that includes tracking information. You can use this link to follow your package as it makes its way to you.
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet shipped, we may be able to update or cancel it. Once an order has shipped, it can no longer be modified.
Returns
Find answers to common questions about returns, exchanges, and what to do if there is an issue with your order.
If you are not satisfied with your purchase, please contact our support team within 30 days of receiving your order. We will review your request and help determine the best solution.
If your +ONE™ Haircutting Cape arrives damaged or has a manufacturing defect, please contact us as soon as possible with your order number and a photo of the issue. Our team will review the request and help arrange a replacement if appropriate.
If you need to exchange your order, please contact our support team. Exchange requests are reviewed on a case-by-case basis depending on product condition, availability, and the nature of the request.